Identity andsource-of-funds checks

UK anti-money-laundering law requires firms handling conversions of this kind to know who their customer is and, above certain amounts, where the money came from. It is not a judgement about you. Every legitimate firm in this market does it, and one that offers to skip it is telling you something important about itself.

Our supervising body is SUPERVISORY BODY / REGISTRATION.

After you have a written quote and have decided you want to go ahead — not before. Making an enquiry, having a conversation and reading a quote require nothing from you but your time.

We tell you the complete list of what is needed in one go. Being asked for one more document five separate times is the single most common reason a conversion drags, and it is avoidable.

• Photo identification — a passport or a UK driving licence.
• Proof of your address, usually dated within the last three months.
• Confirmation of the bank account or wallet the proceeds will settle to, in your own name.
• For larger amounts, evidence of where the assets or the funds came from.

• Incorporation details and the registered address.
• Identification for the directors and for anyone owning or controlling more than 25%.
• Evidence that the person instructing us is authorised to do so.
• The company bank account the proceeds will settle to.
• For larger amounts, evidence of where the company's funds or assets came from.

It is a question about history, not about your character. What satisfies it depends on how you acquired the assets — a record of the original purchase, payslips or accounts, a completion statement from a property sale, a grant of probate, or a set of company accounts.

Tell us how you came by it at the enquiry stage and we will tell you what evidence will satisfy it, before you go looking for anything.

We will tell you exactly how when the time comes. We will never ask you to put identity documents into the chat on this website, and we will never ask for a wallet recovery phrase, a private key or a password — for any reason, at any point.

If you receive a message appearing to come from us that asks for any of those, it is not from us. Stop and contact us directly.

Documents are held securely and seen only by the people who need to see them. They are used for the check and for the record the law requires us to keep — never for marketing, and never passed to anyone for their own purposes.

Where we have acted for you, records are kept for at least five years after the end of the business relationship, because anti-money-laundering law requires it. That obligation overrides a request to delete. CONFIRM RETENTION PERIOD Our privacy policy covers the rest.

We may ask further questions, ask for more evidence, or decline the work. We are allowed to decline without giving a reason, and in certain circumstances the law prevents us from telling you why — that restriction is on us, not a judgement about you.

Where we can explain, we will. Where we cannot proceed, we will say so promptly rather than leave you waiting.

Proceeds settle to an account in your own name, or your company’s. If what you need is genuinely different, raise it at the enquiry stage — it is a separate conversation and it may not be possible, but it is far better had at the start than at settlement.